I visited your store to determine a price range for installing a new wood-burning stove in my home. I openly disclosed that my budget for the project was around $4,000, with $5,000 being the absolute limit of my funds. I was told that this would be enough. However, your subsequent proposal with amounts totaling over $6,800 Gap 1

I asked that my deposit check be returned as I could not afford the project. I then received a bill from you for $129 for consultation. While I understand that your time is valuable, none of your literature indicates a charge for the initial discussion of a potential project. Quite truthfully, I would not have scheduled the appointment Gap 2

I called to discuss the invoice and explained over the telephone that I felt I was Gap 3 to compromise by paying one-half the bill. The store representative told me that someone would call me back regarding the invoice and Gap 4 Since no one has called me to express non-acceptance of my offer, I am enclosing a check for $64.50.

Sincerely,
J. E. Johnson